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Refund Policy

1. Refund Policy Overview

Thank you for shopping at Monigear. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a refund policy as outlined below.

2. Eligibility for Refunds

To be eligible for a refund, you must:

  • Contact us within 30 days of receiving your order
  • Provide proof of purchase (order number or receipt)
  • Return the product in its original condition, unused, and in the original packaging

3. Non-Refundable Items

The following items are not eligible for refunds:

  • Products that have been used or damaged by the customer
  • Products that are returned without the original packaging
  • Custom or personalized products
  • Digital products (software, e-books, etc.)

4. Refund Process

To request a refund, please follow these steps:

  1. Contact our customer service team at market@monigear.com with your order number and reason for the refund
  2. Our team will review your request and provide instructions for returning the product
  3. Return the product to the address provided by our customer service team
  4. Once we receive and inspect the returned product, we will process your refund
  5. Refunds will be issued to the original payment method within 7-10 business days

5. Shipping Costs

Shipping costs for returns are the responsibility of the customer, unless the product is defective or we made a mistake in your order. In such cases, we will cover the shipping costs.

6. Defective Products

If you receive a defective product, please contact our customer service team immediately. We will arrange for a replacement or refund, including shipping costs.

7. Cancellations

You may cancel your order within 24 hours of placing it. After 24 hours, if the order has already been shipped, you will need to follow the return process outlined above.

8. Changes to This Policy

Monigear reserves the right to modify this refund policy at any time. Changes will be posted on this page, and your continued use of our website constitutes acceptance of the new policy.

9. Contact Us

If you have any questions about our refund policy, please contact us at: